ZOOGVPN · Connect freely

The world is big,
connecting is simple.

Protect your privacy and connect with confidence.

ConnectedSingapore

Choose your platform,
Free download.

Protect your privacy on all your devices,
Connect securely anytime, anywhere.

Start for free, upgrade as you go.

Experience first, then choose, and find the solution that suits you best.

7-day money back guarantee

Understand first, then experience with peace of mind.
Please see the refund policy for applicable conditions and application methods.

View refund policy

FAQ

From first download to daily use,
Find the answers you need quickly.

Go to help center

Is it free to use?

You can first download the app and create an account to start with the free plan. The traffic, available locations and device rights of the free plan are different from those of the premium plan and can be upgraded according to actual needs.

Compare free vs premium plans

What devices and platforms are supported?

It supports common devices such as Windows, macOS, Android, and iOS, and also provides independent download or configuration guides for Linux, Android TV, Fire TV, routers, and Chrome, Firefox, and Edge browsers.

Select download platform

How to download, install and start connecting?

Select the download page corresponding to your device, follow the guide to install the app and log in to your account. Allow the system to add VPN configurations on first use, then select a location and wait for the app to show connected.

View the installation guide

How to choose a suitable connection location?

For daily use, you can first try a location that is closer, and then choose based on your needs for accessing services or file sharing. Connection performance will be affected by the local network, server distance, usage period and protocol.

Browse global network locations

Can one account be used on multiple devices?

You can install the corresponding application on other devices and log in with the same account. The number of devices connected at the same time and available functions depend on the current plan. Please check the package benefits first.

View equipment and package benefits

What should I do if I keep connecting or the connection fails?

First confirm that the device can access the Internet normally and turn off other VPNs or proxies running at the same time. Then try to change the location or the protocol supported by the application, and check the VPN permissions; if you still have problems, you can submit the device version and error message.

View connection troubleshooting steps

The connection speed is slow, how can I improve it?

Prioritize trying a server that is closer, pause unnecessary large-traffic downloads, and then switch protocols according to the options provided by the client. Compare the experience before and after connection under the same network to help determine the problem.

Learn how to troubleshoot speed

Do I need to reconnect after switching Wi-Fi or putting my device to sleep?

Network changes can interrupt VPN connections. Check the application status before resuming use and reconnect if necessary; when Kill Switch is enabled, the network may remain paused until the VPN is restored.

Learn about Kill Switch

Does ZoogVPN log my browsing activity?

The no-logs policy covers VPN browsing activity, websites and apps visited, and more. Account email, subscription information and aggregate traffic volume are data required for service operation. Please refer to the privacy policy for specific processing methods.

Read privacy policy

Can only some apps use VPN?

Platforms that support app split tunneling can choose which apps connect through the VPN. Different systems and client versions have different settings. Please configure according to the corresponding platform instructions and confirm the connection result.

Learn about split tunnelinging

How to cancel automatic renewal?

Manage subscriptions through the original purchase channel: Plans purchased through the app store need to be canceled at the corresponding store; for other channels, please check the recurring payment settings. Uninstalling the app will not automatically cancel the subscription, please retain the cancellation confirmation when completed.

View renewal and cancellation instructions

What are the conditions for the 7-day money-back guarantee?

Refunds are subject to conditions such as the first payment for a new subscription, application within 7 days of payment, and usage of less than 10 GB. Plan length, purchase channel, and payment method will also affect eligibility. Please check the complete policy before preparing your order and account information to submit your application.

View full refund policy

Privacy knowledge and usage guide

Discover VPN tips, privacy advice, and more.

read blog

ZOOGVPN · Help and Information

About ZoogVPN

Make privacy protection and daily connections easier.

our starting point

ZoogVPN was founded in May 2013 by a team with computer and network technology backgrounds, hoping to allow more people to have secure and private network connections through easy-to-use VPN services.

what we offer

From computers and mobile phones to TVs and browsers, ZoogVPN offers connections across different platforms. You can choose the connection location, protocol and subscription plan based on your device, network and usage needs.

Team and company

The operating entity is Zoog Services IKE, headquartered in Greece, and its services are available to users around the world. Company address: 130 Germanou, Patras 26224, Greece.

ZOOGVPN · Help and Information

My Account

Account usage and subscription help.

Login and registration

If you already have an account, you can use your registered email address to log in within the ZoogVPN app. New users can register through the app's account creation portal; the same account can be used on supported platforms.

forget the password

Select password reset on the app login interface, use your registered email address to receive emails, and check your spam folder. If you still cannot restore access, please contact the support team.

Packages, Renewals and Refunds

Please check where your subscription was purchased. Subscriptions purchased from the app store are managed by the corresponding store; for other billing issues, please provide your registered email address, payment date and order information and contact the support team. Deleting the app will not cancel renewal.

Account service on this site

Web account login is not available yet, please log in in the app. If you need to restore account access or handle subscription issues, you can contact support through the portal below.

ZOOGVPN · Help and Information

Affiliate Program

Introduce suitable connection services to your readers and customers.

Suitable for whom

For content creators, website operators and business partners. When applying, state your platform, audience, promotion areas and channels you plan to use.

How to consult and cooperate

Attach your platform name, content type, audience size and cooperation ideas to your business consultation. The support team can further explain the application conditions, commissions, settlement methods and event rules.

Promotion requirements

Clearly disclose business partnerships and provide true information. Don't spam, fake transactions, self-recommend for commission, or advertise using restricted brand keywords without permission.

ZOOGVPN · Help and Information

Recommend to relatives and friends

First understand the equipment and usage requirements, and then share suitable solutions.

Start with platform selection

You can introduce the platform download, function introduction and package description of this site to your relatives and friends. Help the other party choose an application suitable for mobile phone, computer or TV, and then check the connection experience of the network where they are located.

About invitation rewards

Invitation qualifications, rewards, collection methods and validity period need to be checked according to the current activity. This site does not generate invitation codes, nor does it promise unconfirmed cashback or gift duration.

Need further help

If you want to know about the recommendation activities, please indicate in the consultation that you would like to participate in the recommendation of relatives and friends, and provide the email address used to receive replies.

ZOOGVPN · Help and Information

Password and account security

Set an independent password for the account and keep it properly.

Generate and save

Use your device or browser's built-in password manager to generate a long enough random password for ZoogVPN and save it. Don’t reuse passwords for email, social networking sites, or other services.

reset password

Use the password reset function on the app login screen. Confirm that the reset email comes from the intended service, and then follow the prompts; there is no need to send passwords or verification codes to customer service.

Check account access

When you suspect your password has been compromised, change your password promptly and contact the support team. Provide your registered email address and time when the problem occurred during consultation to avoid sending passwords or complete payment information.