ZOOGVPN · Subscription and Refund
Learn about the conditions for the 7-day money-back guarantee, application materials, processing times, and how to cancel your renewal.
Content check date: September 12, 2026
7-day money-back guarantee applies to first payment for eligible new subscriptions, refunds are subject to review, minus a 5% administration fee.
The first payment for a new subscription can be refunded if the following conditions are met. This guarantee does not apply to subsequent recurring payments, subsequent one-time payments from the same account or identified as the same person.
If you encounter technical issues, please contact the support team first and try the suggested solutions. While the issue is still unresolved, a refund request can be submitted subject to the following conditions.
The above money-back guarantee does not apply to renewal payments, subsequent payments by the same person, previously refunded payments, 10 GB or more, plans less than 30 days old, and third-party purchases.
If only part of the expected use of the service is inaccessible when the subscription is less than 7 days old, the service provider may, at its discretion, decide whether to issue a partial refund on a case-by-case basis. Partial refunds are not an automatic benefit.
All refunds are subject to a 5% administration fee. The actual refund amount is related to the review results, the original payment amount, and any partial refund decisions that may be applicable.
| Payment method | Scope of this policy |
|---|---|
| Credit/debit card | Refunds are available subject to other conditions, minus a 5% administration fee. |
| PayPal | Refunds are available subject to other conditions, minus a 5% administration fee. |
| Other payment methods | It is not within the refundable channels of this policy, please confirm before purchasing. |
| app store or other third party | The refund guarantee does not apply to direct purchases and must be handled according to the rules of the purchase channel. |
Once a valid refund request is approved, we usually strive to process it within 3 working days. Actual crediting depends on the bank, card or payment provider and may take up to 30 days.
If your account has been approved but has not yet arrived, you can provide the original order and approved refund information and contact the support team for further verification.
Subscriptions may automatically renew for a selected period. Users need to actively manage and terminate their subscriptions; if they apply for cancellation through the support team, they should do so at least 3 days before the subscription expires.
Recurring payments also require verification of cancellation via the original payment channel, such as bank card or PayPal. Simply deleting the ZoogVPN app or account will not automatically cancel recurring payments. Canceling a renewal and requesting a refund for an existing payment are two different matters.
Trials on Google Play or App Store are used to experience advanced features; if not canceled in advance, charges may apply after the trial ends. As per the ZoogVPN refund policy, charges after the trial is not covered by this money-back guarantee.
For subscriptions purchased through the app store, you need to check the trial expiration date, subscription status, and cancellation or refund options provided by the channel in the corresponding store account.
Refund policy is governed by the Terms of Service. If you have any questions before payment, or need to inquire about billing, cancellation status, and refund progress, you can contact the support team.
