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ZOOGVPN · Help and Support

every question,
All deserve serious response.

From installation and connection to subscription management, tell us your questions. Provide clear information so the support team can understand your situation faster.

write your questionCheck the common help first

write your question

How can we help you?

After filling in, generate a draft email, and then confirm sending through your email application.

Please do not fill in your password or complete bank card information.

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Common help

Some problems can be solved from here.

Download and install

Select the device platform to view the corresponding installation steps and FAQs.

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Servers and connections

Find other locations by region and purpose and try connecting again.

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Packages and payments

View prices, service terms and refund conditions.

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Privacy and functionality

Learn about encryption, no logs, connection protection and usage.

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Go to the Help Center and search for more questions

FAQ

You may also want to know.

Make the next step easier by stating the problem clearly.

How to describe the problem to facilitate faster troubleshooting?
Please provide device and system version, app version, selected location, error message, time of occurrence, and steps you have tried. If you have a screenshot, you can add it as an attachment in the email app you open.
Do I need to provide my account password?
unnecessary. Please provide the registered email used to identify the account. Don't send passwords, verification codes, or full card information in emails, forms, or chats.
How do I process my bill, cancel my renewal or get a refund?
Select "Billing and Refunds" and describe the payment date, payment channel, and order information. Can check firstRefund conditions; Deleting the app will not automatically cancel the subscription.
Will the email be automatically sent after filling in the form?
Won't. After generating the draft, click "Open Mail App" to confirm the recipient and content and send it. If the device does not have an email application set up, you can copy the draft and send it using your own email address.

ZOOGVPN · Help and Information

About ZoogVPN

Make privacy protection and daily connections easier.

our starting point

ZoogVPN was founded in May 2013 by a team with computer and network technology backgrounds, hoping to allow more people to have secure and private network connections through easy-to-use VPN services.

what we offer

From computers and mobile phones to TVs and browsers, ZoogVPN offers connections across different platforms. You can choose the connection location, protocol and subscription plan based on your device, network and usage needs.

Team and company

The operating entity is Zoog Services IKE, headquartered in Greece, and its services are available to users around the world. Company address: 130 Germanou, Patras 26224, Greece.

View featuresContact us

ZOOGVPN · Help and Information

My Account

Account usage and subscription help.

Login and registration

If you already have an account, you can use your registered email address to log in within the ZoogVPN app. New users can register through the app's account creation portal; the same account can be used on supported platforms.

forget the password

Select password reset on the app login interface, use your registered email address to receive emails, and check your spam folder. If you still cannot restore access, please contact the support team.

Packages, Renewals and Refunds

Please check where your subscription was purchased. Subscriptions purchased from the app store are managed by the corresponding store; for other billing issues, please provide your registered email address, payment date and order information and contact the support team. Deleting the app will not cancel renewal.

Account service on this site

Web account login is not available yet, please log in in the app. If you need to restore account access or handle subscription issues, you can contact support through the portal below.

Get the appConsult account issuesView refund conditions

ZOOGVPN · Help and Information

Affiliate Program

Introduce suitable connection services to your readers and customers.

Suitable for whom

For content creators, website operators and business partners. When applying, state your platform, audience, promotion areas and channels you plan to use.

How to consult and cooperate

Attach your platform name, content type, audience size and cooperation ideas to your business consultation. The support team can further explain the application conditions, commissions, settlement methods and event rules.

Promotion requirements

Clearly disclose business partnerships and provide true information. Don't spam, fake transactions, self-recommend for commission, or advertise using restricted brand keywords without permission.

Consulting Alliance Cooperation

ZOOGVPN · Help and Information

Recommend to relatives and friends

First understand the equipment and usage requirements, and then share suitable solutions.

Start with platform selection

You can introduce the platform download, function introduction and package description of this site to your relatives and friends. Help the other party choose an application suitable for mobile phone, computer or TV, and then check the connection experience of the network where they are located.

About invitation rewards

Invitation qualifications, rewards, collection methods and validity period need to be checked according to the current activity. This site does not generate invitation codes, nor does it promise unconfirmed cashback or gift duration.

Need further help

If you want to know about the recommendation activities, please indicate in the consultation that you would like to participate in the recommendation of relatives and friends, and provide the email address used to receive replies.

View platformConsulting and recommended activities

ZOOGVPN · Help and Information

Password and account security

Set an independent password for the account and keep it properly.

Generate and save

Use your device or browser's built-in password manager to generate a long enough random password for ZoogVPN and save it. Don’t reuse passwords for email, social networking sites, or other services.

reset password

Use the password reset function on the app login screen. Confirm that the reset email comes from the intended service, and then follow the prompts; there is no need to send passwords or verification codes to customer service.

Check account access

When you suspect your password has been compromised, change your password promptly and contact the support team. Provide your registered email address and time when the problem occurred during consultation to avoid sending passwords or complete payment information.

Account helpContact support